Name of resource. Problem URL. Describe the connection issue. SearchWorks Catalog Stanford Libraries. The certified quality process analyst handbook. Responsibility Eldon H. Christensen, Kathleen M. Coombes-Betz, and Marilyn S. Imprint Milwaukee, Wis. Physical description 1 online resource xviii, pages : illustrations. Online Available online. Knovel Knovel Full view. More options. Find it at other libraries via WorldCat Limited preview. Bibliography Includes bibliographical references and index. Contents Ch. ASQ code of ethics Ch.
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An error occurred, please try again. Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. Kathleen M. Coombes-Betz, Eldon H. Christensen, Marilyn S. Seller does not offer returns. Special financing available Select PayPal Credit at checkout to have the option to pay over time. Quality planning Define a quality plan, describe its purpose for the organization as a whole, and know who has responsibility for contributing to its development. Understand 2. Quality standards, requirements, and specifications Define and distinguish between national or international standards, customer requirements, and product or process specifications.
Understand 3. Cost of quality COQ Define and describe the four basic cost of quality categories: prevention, appraisal, internal failure, external failure. Understand 4. Quality documentation Identify and describe common elements of various document control systems, including configuration management, and describe the relationship between quality manuals, procedures, and work instructions. Understand B. Quality Audits 1. Audit types Define and distinguish between basic audit types, including internal and external audits, product, process, and systems audits, and first-, second-, and third-party audits.
Audit components Identify various elements of the audit process, including audit purpose and scope, the standard to audit against, audit planning preparation and performance, opening and closing meetings, final audit report, and verification of corrective actions. Audit roles and responsibilities Identify and describe the roles and responsibilities of key audit participants: lead auditor, audit team member, client, and auditee.
Understand C. Quality Tools Select, construct, apply, and interpret the seven basic quality tools: 1 cause and effect diagrams, 2 flowcharts process maps , 3 check sheets, 4 Pareto charts, 5 scatter diagrams, 6 control charts, and 7 histograms. Evaluate Page 2 of 6 D. Team Dynamics 1. Analyze 2. Team-building techniques Identify various elements in team-building such as inviting team members to share information about themselves during the initial meeting, using ice-breaker activities to enhance team membership, and developing a common vision and agreement on team objectives.
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Team roles and responsibilities Describe the roles and responsibilities of various team stakeholders: sponsor, champion, facilitator, team leader, team member. Team conflict Identify common group challenges, including members with hidden agendas, intentional distractions, and other disruptive behaviors. Describe ways of resolving these issues and keeping team members on task.
Training and evaluation Describe various elements of training, including linking the training to organizational goals, identifying training needs, adapting information to meet adult learning styles, and using coaching and peer training methods. Use various tools to measure the effectiveness of the training, including post-training feedback, end-of-course tests, and individual and department performance improvements measures.
Apply II. Problem Solving and Improvement 22 Questions A. Apply B.
The Certified Quality Process Analyst Handbook
Process Improvement Techniques 1. Six Sigma Identify key six sigma concepts and tools, including green belt and black belt roles and responsibilities, project types and processes used, and six sigma DMAIC phases, design, measure, analyze, improve, and sustaining control. Benchmarking Define and describe this technique and how it can be used to support best practices. Understand Page 3 of 6 C. Project and Quality Management Tools 1. Basic quality management tools Select and apply affinity diagrams, tree diagrams, process decision program charts, matrix diagrams, interrelationship digraphs, prioritization matrices, and activity network diagrams.